What’s In The Box?

Trax G+ Smart GPS
Attachment Case with Keyring
Wireless Charger
USB Cable for Wireless Charger
Trax Card with Tracker ID & PIN code*

*Please keep the card in a safe place, or save the Tracker ID & PIN code for future use.

Step 1: Make sure your Trax device is charging.

Plug your wireless charger into a power source using the supplied cable and put your Trax on the charging surface. The Trax G+ device is normally charged within 2 hours.

It is important to use the USB cable that is supplied with your wireless charger, as failure to do so will mean that your device will fail to charge correctly.

❗If the battery is totally depleted, it may take up to 30 min or more before the battery starts charging again.

Power On:
Hold down the power button until a solid green light appears, and then release.

Power Off:
Press and hold the power button for 10+ seconds. Release when the LED starts blinking red.

Charging LED Indications:
Charging: Flashing Green
Fully charged: Solid Green

Power On:
Hold down the power button until a solid green light appears, and then release.

Power Off:
Press and hold the power button for 10+ seconds. Release when the LED starts blinking red.

Charging LED Indications:
Charging: Flashing Green
Fully charged: Solid Green

Step 2: Download the Trax G+ App.

Trax G+ comes with a free App, that is intuitive and easy to use. The App is essential to your Trax G+ experience. You will be able to follow your trackers in real-time, and there’s no limit to how many trackers you can add.

Download the new “Trax G+” App from the App Store or Google Play.

Please make sure you download the new “Trax G+” App, NOT the Trax Play App.
Trax G+ devices can only be connected to the new Trax G+ App!

App store Google play

Step 2: Download the Trax G+ App.

Trax G+ comes with a free App, that is intuitive and easy to use. The App is essential to your Trax G+ experience. You will be able to follow your trackers in real-time, and there’s no limit to how many trackers you can add.

Download the new “Trax G+” App from the App Store or Google Play.

Please make sure you download the new “Trax G+” App, NOT the Trax Play App.
Trax G+ devices can only be connected to the new Trax G+ App!

During the BETA period, only Trax G+ devices can be added to the Trax App. Users of previous versions of Trax can continue to use the old Trax Play app until we merge the data into the new app.

App store Google play

Step 3: Create a user account for the Trax G+ App.

Open the Trax G+ App on your smartphone and create a user account, to manage your Trax G+ devices. This account is different from your Trax Play account or your Trax Shop account.

Here’s everything you need to know about our Terms and Policies. Your data is secure.

Step 4: Add your Trax G+ device to your account.

  1. Go to “Menu” in the Trax G+ app.
  2. Select “Add Tracker”.
  3. Choose a name for your Tracker.
  4. Enter the Tracker ID & Device PIN written on the ID Card in the box. The ID Card is a small business card with essential details to identify your device, and can be found inside the box.
  5. Tap “Add Tracker” button.
  6. Your Trax G+ will appear in the “Trackers” list.

Step 5: Update your Trax G+ Firmware

  1. Make sure your tracker is on the charging surface.
  2. Go to “Menu” in the Trax G+ app.
  3. Select “More” from the top menu (the last button with three dots symbol).
  4. Select “Update devices”.
  5. Your list of active devices will be displayed on the screen.
  6. Tap on the list for the device you want to update.
  7. The update progression bar will be displayed on the screen.
  8. Your Trax G+ has been updated to the latest firmware version.

Make sure your Trax device is charging during the entire time of the firmware update!

Failure to put the Trax G+ device on the wireless charging pad may lead to failure of the update and will affect the device performance.

Step 5: Update your Trax G+ Firmware

  1. Make sure your tracker is on the charging surface.
  2. Go to “Menu” in the Trax G+ app.
  3. Select “More” from the top menu (the last button with three dots symbol).
  4. Select “Update devices”.
  5. Your list of active devices will be displayed on the screen.
  6. Tap on the list for the device you want to update.
  7. The update progression bar will be displayed on the screen.
  8. Your Trax G+ has been updated to the latest firmware version.

Step 6: Activate a Data Plan for your device.

  1. Purchase a Trax data plan from Trax Online Shop. There are several prepaid options for 6, 12 and 24 months, suitable for individual needs.
  2. After purchasing a data plan, you will receive a purchase confirmation email with an activation code.
  3. In the Trax G+ App you will be asked to enter the activation code you received via email. This will activate the data plan.
  4. Once the data plan is activated, the built-in SIM card will automatically connect your Trax device to the cellular network.
Connectivity - Read More Shop data plans

Step 6: Activate a Data Plan for your device.

  1. Purchase a Trax data plan from Trax Online Shop. There are several prepaid options for 6, 12 and 24 months, suitable for individual needs.
  2. After purchasing a data plan, you will receive a purchase confirmation email with an activation code.
  3. In the Trax G+ App you will be asked to enter the activation code you received via email. This will activate the data plan.
  4. Once the data plan is activated, the built-in SIM card will automatically connect your Trax device to the cellular network.
Connectivity - Read More Shop data plans

Go outside and turn on your device
to get a GPS position!

This can take a few minutes.