Trax GPS Tracker Warranty

WTS offers a limited warranty that the hardware sold by WTS will be free from defects in material and workmanship when used normally and in accordance with WTS instructions. To the extent permitted by applicable law, the limited warranty offered by WTS is limited for a period of one (1) year from the date when the hardware was purchased. If the time limitation of one (1) year from the date when the hardware was purchased is in non-compliance with mandatory law, WTS offers a limited warranty in accordance.

This Warranty does not apply to: (i) cosmetic damage including but not limited to scratches and broken plastic (ii) consumable parts, such as batteries or protective coatings, unless failure has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, liquid contact, fire, or other external cause; (iv) damage caused by use with another product; or (v) defects caused by normal wear and tear or otherwise due to the normal ageing of the hardware. This limited warranty does not cover software or licenses.

EXCEPT FOR THIS LIMITED WARRANTY WTS PROVIDES PRODUCTS “AS IS” AND WTS MAKES NO WARRANTY AS TO THE PRODUCTS, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, ACCESSIBILITY AND AVAILABILITY.

If you wish to make a claim under the limited warranty you have to contact WTS via info@traxfamily.com within one year from when your hardware was purchased. The hardware must be returned to WTS as soon as possible following your notice to WTS to the address provided by WTS together with an explanation of the defect.